How might we help customers get back on track from a connection timeout message

Published: 4/12/2019
How might we help customers get back on track from a connection timeout message
Source: UX.STACKEXCHANGE.COM

I'm designing 'sad path' scenarios for checkout and I'm trying to design for helping customers when a connection timeout occurs when the checkout hangs trying to connect to our 3rd party credit card payment form. When this happens the credit payment form could not get loaded in our checkout environment. A simple solution is to reload the page. The UX/UI solution I'm putting forward is an aler

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