Journey into intelligent automation: Operational efficiencies in the contact center

Published: 24/06/2019
Journey into intelligent automation: Operational efficiencies in the contact center
Source: WWW.CUINSIGHT.COM

The digitally connected ecosystem of our world today finds financial institutions competing to meet the robust expectations of their members while driving unparalleled business value. The transition to meet current needs has been a formidable journey, begging us to ask the question, “What will the next five years look like?” Contact centers are often the […] The post Journey into intelligent

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