Endesa taps IBM Watson and IBM Cloud to deliver superior Customer Service through its AI Contact Center

Published: 15/05/2019
Endesa taps IBM Watson and IBM Cloud to deliver superior Customer Service through its AI Contact Center
Source: WWW.PRNEWSWIRE.COM

MADRID, May 15, 2019 /PRNewswire/ --Working with IBM, Endesa, the largest Spanish energy power company, has transformed its call center into an AI contact center to help deliver quick and personalized customer service. Using IBM (NYSE: IBM) Watson Assistant, Endesa built a virtual...

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