Factors that determine suitability of rating system/scale for user satisfaction (for an app)

Published: 9/07/2018
Factors that determine suitability of rating system/scale for user satisfaction (for an app)
Source: UX.STACKEXCHANGE.COM

We want to ask our users whether they are satisfied with our app or not. For this purpose we will display a pop-up upon entering the app with 1 question. how satisfied are you with our app. I'm trying to convince the other stakeholder we should use a 5 scale answer and not a 2. the 2 scale answer will have a thumb up and thumb down will the 5 scale answer will have the star rating. which of the 2

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